Frequently Asked Questions


For Clients1

Why should I use SmartCounseling.comSmartCounseling2019-06-28T06:07:49+00:00

You may be facing challenges in your life that are causing anxiety and stress that are in turn affecting your quality of life. You may wish you had a professional that you could trust and talk to about it, but seeing a licensed therapist is often expensive, inconvenient, and can be intimidating. offers you caring, licensed professional therapists at less than half of the cost of traditional office therapy in the convenience and privacy of your home. Signing up with is fast, easy, and affordable. Click here to begin your journey to a better life.

How can I connect to a therapist?SmartCounseling2019-06-28T06:08:36+00:00

Connecting to a therapist is fast and easy. Just click here and fill out the simple questionnaire and begin your journey to a better life.

Who are the therapists?SmartCounseling2018-08-29T14:50:08+00:00

All therapists are licensed in good standing within the state in which they practice and carry malpractice insurance. Before assigns clients to therapists, therapists must complete our tele-mental health training administered by a board certified tele-mental health expert. In addition, their background is verified by our therapist onboarding specialist.

How do I get assigned a therapist?SmartCounseling2018-08-29T14:49:47+00:00

Once you have completed the brief questionnaire, the matching system will offer you a selection of two to three therapists whose expertise comes closest to meeting your needs. You may review their profiles and decide on which therapist is best suited for you.

Can I switch therapists?SmartCounseling2018-08-14T15:05:52+00:00

If you are not fully satisfied with your therapist’s assistance, you may email and a client specialist will help transition you to another therapist.

Is my information private and secure?SmartCounseling2018-08-29T14:49:18+00:00

Yes. Client data is protected according to HIPAA standards for traditional therapy. All the messages between you and your client are secured and encrypted. Health Information (PHI) is protected through technical and administrative safeguards. See our Privacy Policy and Terms of Service.

What do the letters after the therapist’s name mean?SmartCounseling2020-03-09T08:25:14+00:00

The letters after your therapist’s name indicate their level of education (i.e. MA, Ph.D, Psy.D), licenses (i.e. LPC, LMFT, etc) and other certifications (i.e. BC-TMH, NCC) Here are some common licenses and certifications.

LPC = Licensed Professional Counselor
LPC-S = Licensed Professional Counselor-Supervisor
LCPC = Licensed Clinical Professional Counselor
LMFT = Licensed Marriage and Family Therapist
LMHW = Licensed Mental Health Worker
LCSW = Licensed Clinical Social Worker
LCAT = Licensed Creative Arts Therapist
LMHC = Licensed Mental Health Counselor
LPCC = Licensed Professional Clinical Counselor
Psy.D/Ph.D = Doctoral level clinicians

DCC = Distance Credentialed Counselor
BC-TMH = Board Certified Tele-mental Health Provider
CADC = Certified Alcohol and Drug Counselor
LCADC = Licensed Clinical Alcohol and Drug Counselor
CCMHC = Certified Clinical Mental Health Counselor
Certified EMDR therapist = Certified in Eye Movement Desensitization and Reprocessing
CSAT = Certified Sexual Addiction Therapist
NCC = National Certified Counselor
NCSC = National Certified School Counselor

What is a therapist “check-in?”SmartCounseling2018-10-11T19:04:19+00:00

Your therapist will log onto your private session room one to two times per day and review your messages, address your questions and concerns, and provide caring assistance and support. Your therapist will respond to any messages you leave within 24 hours. If you prefer more dedicated time with your therapist, you may schedule a live text, video, or audio session at any time.

How much does cost?SmartCounseling2018-08-29T14:48:07+00:00

The cost of using a therapist is less than half the cost of traditional in office therapy, and we have developed plans to fit most budgets. Check out our membership plans here.

What is your cancellation policy?SmartCounseling2018-08-29T14:47:51+00:00

You may cancel your membership at any time. If you cancel during your monthly subscription period, you will not receive a pro-rated refund for the month. However, you will not be billed for subsequent months.

How does messaging work?SmartCounseling2018-08-29T14:46:00+00:00

Once you select your therapist and membership plan, you and your therapist will have a dedicated “session room” which is a private and secure place to communicate. In this room, you will be able to communicate with your therapist and write about yourself, ask questions, and discuss what is on your mind. Your therapist will read your messages, and respond at least one to two times per day.

You may message your therapist at any time, from anywhere, using any internet-connected device. Your session room is open 24/7 and since messaging is not in real-time, it doesn’t require scheduling an appointment. Instead, you may choose to write or to respond to your therapist whenever you want. You will get a notification by email when your therapist has sent you a message.

How do live chat sessions work?SmartCounseling2019-12-05T03:05:08+00:00

To have a text conversation with your therapist in real-time, and get an instant response and feedback, you will first need to schedule an appointment with your therapist. You may set up the appointment in your private session room. At the appropriate scheduled time, simply log in to your account to start typing and chatting with your therapist. Live sessions are 50 minutes.

How do live video and audio sessions work?SmartCounseling2019-12-05T03:04:32+00:00

To have a live video or audio session with your therapist in real-time, and get instant feedback, you will first need to schedule an appointment with your therapist. You may set up the appointment in your private session room. At the appropriate scheduled time, simply log in to your account and enter your session room. Your therapist will launch the video or audio call within our secure platform. Your device may ask you to accept the call and/or ask permission to access the camera and microphone features to begin communicating live with your therapist. If your device or bandwidth will not facilitate live video and audio, you will still be able to engage in live sessions via chat in your private session room. Live sessions are 50 minutes.